Recent Loan Transfer – Frequently Asked Questions

Welcome to Rushmore Loan Management Services. We’re happy to have you as a new customer and want to help make this transition as easy as possible. We know you have questions, and we are here to guide you through the process.

Why was my mortgage transferred?

Mortgages are transferred between servicers all the time and for a number of reasons. There’s no need to worry; your loan transfer is not a reflection on you and we look forward to exceeding your mortgage servicing expectations.

What happens now?

The most important information to know is the Transfer Date, or day that your loan is transferred to Rushmore’s servicing system. The letter you received from your prior mortgage servicer includes this date. If you did not receive the letter, you can contact your prior servicer to get the transfer date. You will also receive a letter from Rushmore on or just before your transfer date with information including your loan number and transfer date as well as a payment coupon. For 5 to 7 business days following your transfer date, your loan information is being reviewed and verified. Once the verification is complete, your loan will be accessible through our automated voice response system and on our web-site at www.rushmorelm.com. In the interim, this helpful FAQ will help you understand the transfer timeline and options for making your next mortgage payment.

How and when do I make my mortgage payment to Rushmore Loan Management?

There are a few options: If you have already received an introductory letter from Rushmore, you can use the interim payment coupon provided. If you have not received the letter and payment coupon, you can mail the payment to: Rushmore Loan Management Services at P.O. Box 514707 Los Angeles, CA 90051-4707. Please include your prior servicer’s loan number on your check or money order. If you already sent your payment to your prior servicer, that’s okay, as your prior servicer will forward your payment to Rushmore and the payment will be applied to your account. This could take a couple of weeks – but rest assured you will not receive a late charge as a result of this process.

What happens to the ACH or automatic payment I had with my prior servicer?

If you were set up for monthly automatic draft payment (ACH) or monthly online bill payment with your prior servicer, your drafts will not automatically transfer to Rushmore. Information regarding how to set up a new automatic draft payment and online bill payment will be included in the welcome package that will be mailed to your address within 15 days of your transfer date. If you have a scheduled payment due before you set up your recurring payment process, you can mail a payment to: Rushmore Loan Management Services at P.O. Box 514707 Los Angeles, CA 90051-4707. Please include your prior servicer’s loan number on your check or money order.

When will I receive my information package from Rushmore?

A welcome package will be mailed to your address within 15 days of your transfer date. This package will include your new Rushmore Loan number, important information regarding your account, how to contact Rushmore, and our customer service hours. Also included is information regarding website access, automatic payment set-up and other helpful tools to manage your account. If you are still having trouble, contact Rushmore Loan Management Customer Service (888) 504-6700. Representatives are available to assist you Monday through Thursday from 6 am – 7 pm and Friday from 6 am – 6 pm PT.