Contact Us: Common Answers

There are a few options: If you have already received an introductory letter from Rushmore, you can use the interim payment coupon provided.

If you have not received a letter and payment coupon from Rushmore, you can mail the payment to:

Rushmore Loan Management Services
P.O. Box 514707 Los Angeles, CA 90051-4707.

Please include your Rushmore loan number (found on your introductory email) on your check or money order.

If you already sent your payment to your prior servicer, that’s okay, as your prior servicer will forward your payment to Rushmore and the payment will be applied to your account. This could take a couple of weeks – but rest assured you will not receive a late charge as a result of this process.

To find out if your automatic monthly payment will transfer to Rushmore, please check the transfer notice that was sent by your prior servicer. The notice will indicate if your automatic payment will be transferred.

Automatic Payment Not Transferring:

If your automatic monthly payments are not transferring to Rushmore, once you have your new loan number, you can set up automatic payment online. Learn more in our Making Online Payments video.

Automatic Payment Transferring:

If your automatic monthly payment is transferred to Rushmore by your prior servicer your payments will continue to be made from the bank account you set up. If you would like to modify your automatic payment or set up an alert notification for when the payment is made, visit MyRushmoreLoan.com. Learn more about automatic payments in our Making Online Payments video.

A welcome package will be mailed to your address within 15 days of your transfer date. This package will include your new Rushmore Loan number and important information regarding your account. Also included is information regarding website access, automatic payment set-up and other helpful tools to manage your account. If you need further assistance, call Customer Care at 888.504.6700, Monday – Friday 8:00 a.m. – 4:00 p.m. CT.

Generally, the terms of your loan will not change as a result of a transfer of servicing. Rushmore will honor the terms of your loan that were in place with your prior servicer, including any existing repayment plan or loan modification to which you agreed with your prior servicer.

If you need further assistance, call Customer Care at 888.504.6700, Monday – Friday 8:00 a.m. – 4:00 p.m. CT.

Yes. Your previous servicer will forward any payment they receive to Rushmore for up to sixty (60) days after your loan is transferred, and we will credit it to your loan. After this 60-day period, this service may no longer be provided and any payment sent to your prior servicer may be returned to you.

Yes. If your loan was transferred, Rushmore will forward any payments received for up to sixty (60) days after the effective date of the transfer to your new servicer. You do not need to stop payment on checks sent to Rushmore during this 60-day period, as we will forward these payments to the new servicer.

While your prior servicer will notify your insurance carrier of the transfer, it is highly recommended that you confirm your carrier has been properly notified. In the event they did not receive notification, please ask your insurance carrier to change the mortgagee clause to:

Rushmore Loan Management Services LLC, its successors and/or assigns ATIMA P.O. Box 692409 San Antonio, TX 78269- 2409

Note: Please make sure your Rushmore loan number is included on any insurance documents sent to Rushmore.

You can also update your Rushmore account online by providing your current insurance information at www.imcovered.com/rushmorelm.

It is possible that in the future, your loan may be transferred to another servicer. That decision will be made by the owner of your loan. If the servicing of your loan is transferred again, you will receive written notification.

If you have your monthly mortgage payment set up to be paid through an online bill payment service with your bank, please take a few minutes to update Rushmore as your payee. Our payment address is Rushmore Loan Management Services at P.O. Box 514707 Los Angeles, CA 90051-4707. Also, please make sure to update the memo line with the new Rushmore account number that will be included in your welcome email and letter package.

The most important information to know is the Transfer Date, or day that your loan is transferred to Rushmore’s servicing system. The letter you received from your prior mortgage servicer includes this date. If you did not receive a letter but have been contacted by Rushmore about a servicing transfer, you should contact your prior servicer to get the transfer date.

You will also receive an introductory email (based on the email provided from your prior servicer) from Rushmore before we send you a mailed letter on or just before your transfer date with information including your loan number and transfer date as well as a payment coupon.

For 7 days following your transfer date, your loan information is being reviewed and verified. Once the verification is complete, your loan will be fully accessible through our automated loan information line and on our web-site at www.myrushmoreloan.com.

In the interim, if you have other questions these FAQs will help you understand the transfer timeline and options for making your next mortgage payment.

Your payment amount and due date is on your monthly billing statement and can also be accessed through the My Rushmore Loan website or app. Go to MyRushmoreLoan.com to log in or register for access. To get the My Rushmore Loan mobile app visit the Apple App Store or Google Play Store on your smartphone.

If you have an adjustable rate mortgage, your loan payment may increase (or decrease) as the interest rate changes at each change date, as specified in your Mortgage Note. To verify the current rate of interest on your loan, please review your monthly billing statement. Or, you may refer to the Adjustable Rate Mortgage Change Notification you received in the mail. See Adjustable Rate Information FAQs below for more information. Your monthly payment may also increase if the amount you are required to pay into your escrow account increases. See Escrow Information FAQs below for more information.

Please call Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. – 4:00 p.m. CT. We’ll help you determine if you owe additional funds and provide payment options, including over the phone with an agent or online for no added cost.

Rushmore provides the convenience of making your monthly loan payment directly from your bank. You can make a free one-time payment or set up free recurring payments. Go to MyRushmoreLoan.com online and click the “Make A Payment” or “Schedule Recurring Payments” buttons from the main Loan Details page then follow the instructions that appear on the screen.

Learn more in our Making Online Payments video.

Rushmore accepts payments by mail, accompanied by your billing coupon. Please note that payments received after 3 pm daily, and all payments received on weekends or holidays, will be processed the next business day. Payments are effective as of the date they are received.

Payments By Mail
You may send payments to: Rushmore Loan Management Services LLC, PO Box 514707, Los Angeles, CA 90051-4707.

Overnight Payments
You may send payments to: Rushmore Loan Management Services LLC, 15480 Laguna Canyon Road, Suite 100, Irvine, CA 92618.

Yes. Please call our toll-free Automated Loan Information Hotline by dialing 888-504-6700. The system will prompt you to enter your account number and the last four digits of your Social Security number for verification purposes. Upon verification, you will be offered various menu prompts including but not limited to: the ability to access information regarding your account, make payments via phone, and/or speak with a live representative to update your account information. You may make an automated payment by phone or with a live agent for no fee.

No, you can’t pay your mortgage with a credit card. However, you can make a free one-time payment or set up free recurring payments from your bank. Go to MyRushmoreLoan.com online and click the “Make A Payment” or “Schedule Recurring Payments” buttons from the main Loan Details page then follow the instructions that appear on the screen. Learn more in our Making Online Payments video.

We will attempt two times to obtain payment. If at any time, you anticipate having difficulty making a payment, please contact Customer Care, toll-free, at 888-504-6700 Monday – Friday 8:00AM – 4:00PM CT.

To Update or Cancel Online:

You can update or cancel your automatic payment online by signing into your account and clicking “Manage Payments”.

To Update or Cancel by Phone:

To update or cancel automatic payments by phone please call Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. – 4:00 p.m. CT.

This is the period after the payment due date during which you can make your payment without being assessed a late fee. Your billing statement lists the date after which your payment is considered late under the Amount Due listed at the top right of your statement. Your mortgage note will also contain information regarding the grace period.

Yes. You have until the first business day thereafter to make a payment before late fees are assessed.

Payments are processed within 24 hours of receipt. To verify a payment was received, go online or call our Automated Loan Information Hotline toll-free, at 888.504.6700. The system will prompt you to enter your account number and the last four digits of your Social Security number. Then, you will be offered various menu options, including the ability to access information regarding your account, make payments via phone, and update your account information. To view payment information online, log into your account and click “Payment History”.

Yes, you can make additional payments at any time if your payment has already been made for the current month. Additional principal payments help reduce the overall term of your mortgage. Depending on the terms of your mortgage, you may be required to pay a prepayment penalty if you pay a certain percentage of your balance, or if you pay off the loan in full. See your mortgage note for more details about your specific prepayment terms.

This information will be in your Promissory Note and/or Prepayment Penalty Rider.

A Loan Assumption occurs when a purchaser of a property assumes the existing mortgage loan debt of the original customer (who is now “selling” the home and loan debt to the new buyer). Loan assumptions must be approved by the lender.

If you have a scheduled payment due before you set up your recurring payment process, you can mail a payment to: Rushmore Loan Management Services at P.O. Box 514707 Los Angeles, CA 90051-4707. Please include your Rushmore loan number on the payment. If you were recently transferred to Rushmore and do not yet have your Rushmore loan number, please include your prior servicer’s loan number on your check or money order.

Setup online or mobile app:

Our online one-time or recurring payment options are easy to set up, convenient to use, and free. Learn more in our Making Online Payments video.

Setup by phone:

To make or setup up automatic payments by phone please call Customer Care at 888.504.6700 Monday– Friday 8:00 a.m. – 4:00 p.m. CT.

Please note: Some loans that transfer to Rushmore automatically carry over the existing automatic payment from the prior servicer, therefore no action is required. See your transfer notice from your prior servicer for more details.

To request a loan payoff statement, use our online form or our automated phone system at (888) 504-6700.

Make sure your policy shows the following Loss Payee (Mortgagee Clause):
Rushmore Loan Management Services LLC,
ISAOA ATIMA
P.O. Box 692409, San Antonio, TX 78269-2409.

Mail the insurance documents to:
P.O. Box 692409, San Antonio, TX 78269-2409.

Note: Please make sure your Rushmore loan number is included on any insurance documents sent to Rushmore.

You can also update your Rushmore account online by providing your current insurance information at www.imcovered.com/rushmorelm.

Your basic insurance coverage must be equal to the lesser of the outstanding loan balance, the replacement value of the structure or the maximum amount allowed by law in the state where your property is located.

You are required to obtain and maintain a fire (hazard) policy. If the home is non-owner occupied, this type of policy may also be referred to as a landlord’s or commercial policy. If your fire (hazard) policy specifically excludes windstorm damage, you are required to obtain a separate windstorm damage policy.

If your property is in Puerto Rico, you are required to obtain and maintain earthquake insurance. Although earthquake insurance is not required outside of Puerto Rico, you may want to consider obtaining this coverage in some locations.

If any structure is located in a Special Flood Hazard Area as identified by FEMA, you are also required to obtain and maintain flood insurance. If the home is a condominium or town home, please check with your homeowners association to verify what type of coverage the association’s policy provides.

Condominium owners are also required to have insurance, learn more in this Condominium insurance requirements video.

Condominium owners should provide two insurance documents to Rushmore:

1. Condo Master policies – Normally this insurance is maintained by the Condo association and Rushmore needs the copy of the policy to update the insurance information.
2. HO6 (also known as Walls-In coverage policy) — In most cases the Condo Master policies didn’t include your personal items or items within the walls.  If Walls-in coverages are not included within the Condo Master policy, you need to obtain a separate HO6/Walls in Coverage policy and provide the details to Rushmore.  You can decide on the coverage amount – but a policy is a requirement.

If your property has been damaged, we’re committed to helping you navigate the recovery process. Learn more about disaster assistance and the insurance claims process on our Insurance Claims and Disaster Assistance page.

An ILD refers to a process and insurance payment(s), typically in the form of a check, issued jointly to a homeowner and a mortgage servicer to fund repairs to property damage after a natural disaster such as a hurricane or fire.

At Rushmore, all claims are assigned an Insurance Loss Draft ID (ILD ID), which is unique to your claim and means that your security is protected because you will not have to provide a third party with your loan number. Providing the ILD ID to your contractors, adjusters and other third parties ensures the documents they provide are easily identified and attached to your file.

To learn more about ILD, view an information video, read additional FAQs, and access claims management tools and funds release guidelines, visit www.losstrak.com/rushmore.

We are listed as a loss payee on the insurance policy and included on the check because we hold an interest in the property as your mortgage servicer. If your home or property is damaged, the claim check is issued payable to both you and your mortgage servicer. This protects your interest as well as ours in the restoration of your home.