For fastest service, here are answers to a few of our most commonly asked questions.
Did your loan recently transfer to us?
If so, please note that it typically takes 7 days after your loan transfer date (highlighted in your goodbye letter) to validate your loan details. During this time, our customer service team does not have access to your loan details. We will, however, call you once the loan has boarded to review your account and welcome you to Rushmore. (In the interim, please click on the Payments tab below for information on how to make your payment now.)
Recent Loan Transfer Details
There are a few options: If you have already received an
introductory letter from Rushmore, you can use the interim
payment coupon provided.
If you have not received
a letter and payment coupon from Rushmore, you can mail the
payment to:
Rushmore Loan Management Services
P.O. Box 514707 Los Angeles, CA 90051-4707.
Please include your Rushmore loan number (found on your
introductory email) on your check or money order
If
you already sent your payment to your prior servicer, that’s
okay, as your prior servicer will forward your payment to
Rushmore and the payment will be applied to your account. This
could take a couple of weeks – but rest assured you will not
receive a late charge as a result of this process.
To find out if your automatic monthly payment will transfer to
Rushmore, please check the transfer notice that was sent by your
prior servicer. The notice will indicate if your automatic payment
will be transferred.
Automatic Payment Not
Transferring:
If your automatic monthly payments are not transferring to
Rushmore, once you have your new loan number, you can set up
automatic payment online. Learn more in our Making Online Payments video.
Automatic Payment Transferring:
If your automatic monthly payment is transferred to Rushmore by
your prior servicer your payments will continue to be made from
the bank account you set up. If you would like to modify your
automatic payment or set up an alert notification for when the
payment is made, visit MyRushmoreLoan.com. Learn more
about automatic payments in our Making Online Payments video.
A welcome package will be mailed to your address within 15
days of your transfer date. This package will include your new
Rushmore Loan number and important information regarding
your account. Also included is information regarding website
access, automatic payment set-up and other helpful tools to
manage your account. If you need further assistance, call
Customer Care at 888.504.6700,
Monday – Friday 8:00 a.m. – 6:00 p.m. CT.
Generally, the terms of your loan will not change as a result
of a transfer of servicing. Rushmore will honor the terms of your
loan that were in place with your prior servicer, including any
existing repayment plan or loan modification to which you agreed
with your prior servicer.
If you need further assistance, call Customer Care at 888.504.6700, Monday – Friday 8:00 a.m. –
6:00 p.m. CT.
Yes. Your previous servicer will forward any payment they
receive to Rushmore for up to sixty (60) days after your loan is
transferred, and we will credit it to your loan. After this 60-day
period, this service may no longer be provided and any payment
sent to your prior servicer may be returned to you.
Yes. If your loan was transferred, Rushmore will forward any
payments received for up to sixty (60) days after the effective
date of the transfer to your new servicer. You do not need to stop
payment on checks sent to Rushmore during this 60-day period,
as we will forward these payments to the new servicer.
While your prior servicer will notify your insurance carrier of
the transfer, it is highly recommended that you confirm your
carrier has been properly notified. In the event they did not
receive notification, please ask your insurance carrier to change
the mortgagee clause to:
Rushmore Loan Management Services LLC, its successors
and/or assigns ATIMA P.O. Box 692409 San Antonio, TX 78269-
2409
Note: Please make sure your Rushmore loan number is included
on any insurance documents sent to Rushmore.
You can also update your Rushmore account online by providing
your current insurance information at www.imcovered.com/rushmorelm.
It is possible that in the future, your loan may be
transferred to another servicer. That decision will be made by the
owner of your loan. If the servicing of your loan is transferred
again, you will receive written notification.
If you have your monthly mortgage payment set up to be paid
through an online bill payment service with your bank, please
take a few minutes to update Rushmore as your payee. Our
payment address is Rushmore Loan Management Services at
P.O. Box 514707 Los Angeles, CA 90051-4707. Also, please
make sure to update the memo line with the new Rushmore
account number that will be included in your welcome email and
letter package.
The most important information to know is the Transfer Date, or
day that your loan is transferred to Rushmore’s servicing system.
The letter you received from your prior mortgage servicer
includes this date. If you did not receive a letter but have been
contacted by Rushmore about a servicing transfer, you should
contact your prior servicer to get the transfer date.
You will also receive an introductory email (based on the email
provided from your prior servicer) from Rushmore before we
send you a mailed letter on or just before your transfer date
with information including your loan number and transfer date
as well as a payment coupon.
For 7 days following your transfer date, your loan information is
being reviewed and verified. Once the verification is complete,
your loan will be fully accessible through our automated loan
information line and on our web-site at www.myrushmoreloan.com.
In the interim, if you have other questions these FAQs will help
you understand the transfer timeline and options for making
your next mortgage payment.
Your payment amount and due date is on your monthly billing
statement and can also be accessed through the My Rushmore
Loan website or app. Go to MyRushmoreLoan.com to log in or
register for access. To get the My Rushmore Loan mobile app
visit the Apple App Store or Google Play Store on your
smartphone.
If you have an adjustable rate mortgage, your loan
payment may increase (or decrease) as the interest rate changes
at each change date, as specified in your Mortgage Note. To
verify the current rate of interest on your loan, please review your
monthly billing statement. Or, you may refer to the Adjustable
Rate Mortgage Change Notification you received in the mail. See
Adjustable Rate Information FAQs below for more information.
Your monthly payment may also increase if the amount you are
required to pay into your escrow account increases. See Escrow
Information FAQs below for more information.
Please call Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. –
6:00 p.m. CT. We’ll help you determine if you owe additional
funds and provide payment options, including over the phone
with an agent or online for no added cost.
Rushmore provides the convenience of making your monthly loan payment directly from your bank. You can make a free one-time payment or set up free recurring payments. Go to MyRushmoreLoan.com online or mobile app and click the “Make A Payment” or “Schedule Recurring Payments” buttons from the main Loan Details page then follow the instructions that appear on the screen.
Learn more in our Making Online Payments video.
Rushmore accepts payments by mail, accompanied by your
billing coupon. Please note that payments received after 3 pm
daily, and all payments received on weekends or holidays, will be
processed the next business day. Payments are effective as of
the date they are received.
Payments By
Mail
You may send payments to: Rushmore Loan
Management Services LLC, PO Box 514707, Los Angeles, CA
90051-4707.
Overnight Payments
You may send payments to: Rushmore Loan Management
Services LLC, 15480 Laguna Canyon Road, Suite 100, Irvine, CA
92618.
Yes. Please call our toll-free Automated Loan Information
Hotline by dialing 888-504-6700. The system will prompt you to
enter your account number and the last four digits of your Social
Security number for verification purposes. Upon verification, you
will be offered various menu prompts including but not limited to:
the ability to access information regarding your account, make
payments via phone, and/or speak with a live representative to
update your account information. You may make an automated
payment by phone or with a live agent for no fee.
No, you can’t pay your mortgage with a credit card. However, you can make a free one-time payment or set up free recurring payments from your bank. Go to MyRushmoreLoan.com online or mobile app and click the “Make A Payment” or “Schedule Recurring Payments” buttons from the main Loan Details page then follow the instructions that appear on the screen. Learn more in our Making Online Payments video.
Setup online or mobile
app:
Our online one-time or
recurring payment options are easy to set up, convenient to use,
and free. Learn more in our Making Online Payments video.
Setup by phone:
To make or setup up automatic payments by phone please call
Customer Care at 888.504.6700 Monday– Friday 8:00 a.m. – 6:00 p.m. CT.
Please note: Some loans that transfer to Rushmore automatically
carry over the existing automatic payment from the prior servicer,
therefore no action is required. See your transfer notice from
your prior servicer for more details.
We will attempt two times to obtain payment. If at any time, you anticipate having difficulty making a payment, please contact Customer Care, toll-free, at 888-504-6700 Monday – Friday 8:00AM – 6:00PM CST.
To Update or Cancel Online:
You can update or cancel your automatic payment online or mobile app by signing into your account and clicking “Manage Payments”.
To Update or Cancel by Phone:
To update or cancel automatic payments by phone please call Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. – 6:00 p.m. CT.
This is the period after the payment due date during
which you can make your payment without being assessed a late
fee. Your billing statement lists the date after which your payment
is considered late under the Amount Due listed at the top right of
your statement. Your mortgage note will also contain information
regarding the grace period.
Yes. You have until the first business day thereafter to make a payment before late fees are assessed.
Payments are processed within 24 hours of receipt. To
verify a payment was received, go online or call our Automated
Loan Information Hotline toll-free, at 888.504.6700. The system will
prompt you to enter your account number and the last four digits
of your Social Security number. Then, you will be offered various
menu options, including the ability to access information
regarding your account, make payments via phone, and update
your account information. To view payment information online or
mobile app, log into your account and click “Payment
History”.
Yes, you can make additional payments at any time if
your payment has already been made for the current month.
Additional principal payments help reduce the overall term of your
mortgage. Depending on the terms of your mortgage, you may be
required to pay a prepayment penalty if you pay a certain
percentage of your balance, or if you pay off the loan in full. See
your mortgage note for more details about your specific
prepayment terms.
This information will be in your Promissory Note and/or Prepayment Penalty Rider.
A Loan Assumption occurs when a purchaser of a property assumes the existing mortgage loan debt of the original customer (who is now “selling” the home and loan debt to the new buyer). Loan assumptions must be approved by the lender.
If you have a scheduled payment due before you set up your recurring payment process, you can mail a payment to: Rushmore Loan Management Services at P.O. Box 514707 Los Angeles, CA 90051-4707. Please include your Rushmore loan number on the payment. If you were recently transferred to Rushmore and do not yet have your Rushmore loan number, please include your prior servicer’s loan number on your check or money order.
To request a loan payoff statement, use our online form or our automated phone system at (888) 504-6700.
Make sure your policy shows the following Loss Payee (Mortgagee Clause):
Rushmore Loan Management Services LLC,
ISAOA ATIMA
P.O. Box 692409, San Antonio, TX 78269-2409.
Mail the insurance documents to:
P.O. Box 692409, San Antonio, TX 78269-2409.
Note: Please make sure your Rushmore loan number is included on any insurance documents sent to Rushmore.
You can also update your Rushmore account online by providing your current insurance information at www.imcovered.com/rushmorelm.
Your basic insurance coverage must be equal to the lesser of the outstanding loan balance, the replacement value of the structure or the maximum amount allowed by law in the state where your property is located.
You are required to obtain and maintain a fire (hazard) policy. If the home is non-owner occupied, this type of policy may also be referred to as a landlord’s or commercial policy. If your fire (hazard) policy specifically excludes windstorm damage, you are required to obtain a separate windstorm damage policy.
If your property is in Puerto Rico, you are required to obtain and maintain earthquake insurance. Although earthquake insurance is not required outside of Puerto Rico, you may want to consider obtaining this coverage in some locations.
If any structure is located in a Special Flood Hazard Area as identified by FEMA, you are also required to obtain and maintain flood insurance. If the home is a condominium or town home, please check with your homeowners association to verify what type of coverage the association’s policy provides.
Condominium owners are also required to have insurance, learn more in this Condominium insurance requirements video.
Condominium owners should provide two insurance documents to Rushmore:
- Condo Master policies – Normally this insurance is maintained by the Condo association and Rushmore needs the copy of the policy to update the insurance information.
- HO6 (also known as Walls-In coverage policy) — In most cases the Condo Master policies didn’t include your personal items or items within the walls. If Walls-in coverages are not included within the Condo Master policy, you need to obtain a separate HO6/Walls in Coverage policy and provide the details to Rushmore. You can decide on the coverage amount – but a policy is a requirement.
If your property has been damaged, we’re committed to helping you navigate the recovery process. Learn more about disaster assistance and the insurance claims process on our Insurance Claims and Disaster Assistance page.
An ILD refers to a process and insurance payment(s), typically in the form of a check, issued jointly to a homeowner and a mortgage servicer to fund repairs to property damage after a natural disaster such as a hurricane or fire.
At Rushmore, all claims are assigned an Insurance Loss Draft ID (ILD ID), which is unique to your claim and means that your security is protected because you will not have to provide a third party with your loan number. Providing the ILD ID to your contractors, adjusters and other third parties ensures the documents they provide are easily identified and attached to your file.
To learn more about ILD, view an information video, read additional FAQs, and access claims management tools and funds release guidelines, visit www.losstrak.com/rushmore.
We are listed as a loss payee on the insurance policy and included on the check because we hold an interest in the property as your mortgage servicer. If your home or property is damaged, the claim check is issued payable to both you and your mortgage servicer. This protects your interest as well as ours in the restoration of your home.
Read more about recent loan transfers. You can also read our full list of FAQs
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Have you already read through the FAQ and still have unanswered questions? Sounds like it’s time to talk to someone at Rushmore.