COVID-19 Assistance Update

If you were impacted by the COVID-19 pandemic, are currently enrolled in a pandemic forbearance assistance plan and are nearing the end of your current plan, we’re here to assist you. Alternatively, if a payment deferral was completed on your account and your next scheduled payment is near due, but you have concerns regarding your ability to make that payment we would like to know more about your situation. If you fall into one of the two categories above then please complete the information below to update us on your current or near term status.

Basic Information

Loan Number (please enter your 10 digit loan number)

First Name

Last Name

Best Contact Phone Number*

Email Address

*If the number provided is a mobile phone, do you authorize Rushmore to contact you via automated dialer and/or text?

Property Address

City

State

5 Digit ZIP Code

Do you currently occupy the property as your primary residence?

What Is Your Payment Status?

Are you able to resume making your mortgage payments?
Yes, I am ready to resume monthly payments but have experienced a change in income or expense that may require a lower payment.Yes, I can resume monthly payments, but I need help with any previously due or paused payments.Yes, I can resume monthly payments and pay any previously due or paused payments.No, I cannot resume payments at this time and would like to be reviewed for a possible extension to my existing COVID-19 Forbearance Plan.

By selecting this option, you are indicating that your hardship has been resolved but have experienced a change in circumstances, which has affected your ability to pay the full amount of your regular monthly payment . We have options available to assist in resolving the outstanding balance from your loan, which may result in a reduced principal and interest payment.

By selecting this option, you are indicating that you are ready to resume your regular monthly payment amount but need assistance with catching up on missed payments. We have options available, which may result in bringing your loan current and delays the repayment of past-due monthly principal and interest payments.

By selecting this option, you are indicating you can resume your regular monthly payment amount without any mortgage assistance.

By selecting this option, you are indicating you are unable to resume paying the full amount of your regular monthly payment and want to be reviewed for a possible extension to your existing COVID-19 Forbearance plan. If you would like to discuss non-retentive options such as a deed-in-lieu of foreclosure or short sale with Rushmore, please contact us at 888-504-6700.

How Were You Impacted by COVID-19?

Borrower

Co-Borrower

Other Details (provide additional information explaining hardship)

Please note: If you need assistance on making or catching up on payments, we will be in contact with you to let you know your options.

I certify that I was or am currently experiencing a financial hardship due to the COVID-19 Pandemic.

I understand that the owner of my mortgage may request documentation that supports the hardship certified above.

I understand that by attesting to an inability to resume making monthly payments or a need for assistance with previously due, or paused payments that I may be enrolled in or offered assistance treatments such as a forbearance plan extension, a payment deferral, or some other workout option.

I hereby certify that all information entered is true and accurate, and understand that additional documentation may be required to review my loan for future assistance.

Please click “Submit” below to complete your COVID-19 assistance update.

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