Welcome to Rushmore! We’re happy to have you as a new customer and want to help make this transition as easy as possible. We know you have questions, and we’re here to guide you through the process.
Why was my loan transferred?
Mortgages are transferred all the time, and this is actually great news for you!
Right now, our team is focused on making your transition as smooth as possible, and we look forward to working with you in the years ahead, as your loan servicing needs continue to change.
Here’s What You Need To Know
Answers to Your Most Important Questions
How To Make A Payment
Right now, you’re probably thinking about how to make your payment.
If you already sent your payment to your prior servicer, that’s okay, as your prior servicer will forward your payment to Rushmore and the payment will be applied to your account. This could take a couple of weeks – but rest assured you will not receive a late charge as a result of this process.
If you have a payment due, you have two options:
- If you received an introductory letter from Rushmore, simply use the payment coupon provided and mail your payment to the address provided on the coupon.
- If you have not received the letter, you can mail the payment to: Rushmore Loan Management Services at P.O. Box 514707 Los Angeles, CA 90051-4707. Please include your prior servicer’s loan number on your check or money order. For more information, click on the payments tab below.
Answers to other common questions.
Generally, the terms of your loan will not change as a result of a transfer of servicing. Rushmore will honor the terms of your loan that were in place with your prior servicer, including any existing repayment plan or loan modification to which you agreed with your prior servicer. Contact Customer Care toll-free at 888-504-6700 Monday – Thursday from 6:00 am to 7:00 pm and Friday 6:00 am to 6:00 pm (all times PT) if you have questions.
If your loan is owned by Fannie Mae or Freddie Mac, you may reach customer service for your loan by calling, toll-free, (888) 616-5400, Monday – Thursday from 6:00 AM to 7:00 PM, or Friday from 6:00 AM to 6:00 PM (all times PT).
It is possible that in the future, your loan may be transferred to another servicer. That decision will be made by the owner of your loan. If the servicing of your loan is transferred again, you will receive written notification.
To find out if your automatic monthly payment will transfer to Rushmore, please check the transfer notice that was sent by your prior servicer. The notice will indicate if your automatic payment will be transferred.
Automatic Payment Not Transferring:
If your automatic monthly payments are not transferring to Rushmore, once you have your new loan number, you can setup automatic payment online once you sign in.
Automatic Payment Transferring:
If your automatic monthly payment is transferred to Rushmore by your prior servicer please be aware your automatic monthly payment cannot be modified online. If you need to modify your automatic payment, simply give us a call toll-free at 888-504-6700 Monday – Thursday from 6:00AM to 7:00PM PT or Friday 6:00AM to 6:00PM PST and we can make those changes over the phone.
Yes. Your previous servicer will forward any payment they receive to Rushmore within sixty (60) days after your loan is transferred, and we will credit it to your loan. After the sixty (60) days, this service may no longer be provided and any payment sent to your prior servicer may be returned to you.
If my loan was transferred from Rushmore and I send my payment to you, will my payment be forwarded to my new servicer?
Yes. If your loan was transferred from Rushmore, Rushmore will forward any payments received within sixty (60) days after the effective date of the transfer to your new servicer. After the sixty (60) days, this service may no longer be provided and any payment received by Rushmore may be returned to you.
Read our full list of FAQs