Please contact Customer Care toll-free at 1-844-323-3780 8AM to 6PM CT Monday through Friday or you can send it to P.O. Box 9214, Coppell, TX 75019.
When Rushmore receives information from the taxing authority that your taxes are past due on a non-escrowed loan, we send a letter requesting proof of payment. Proof of payment must be in the form of a canceled check or tax payment receipt that includes the amount paid and tax identification number. If you have already paid your taxes, please send in the proof of payment, with the loan number written on it, in one of the following three ways:
Mail to: Rushmore Loan Management Services LLC P.O. Box 9203, Coppell, TX 75019
Email to: firstname.lastname@example.org
Fax to: 817-826-1258
Tax payment information is included on your billing statement for the month after it was paid. Tax payments made will be shown in the Transaction Activity section.
Tax payment information is also available through the My Rushmore Loan website or mobile app.
In addition, each year you will receive an Escrow Analysis Statement which details monies collected, disbursements made, and anticipated disbursements for the coming year.
Learn more in our My Escrow Analysis Statement video.