Yes. If your loan was transferred, Rushmore will forward any payments received for up to sixty (60) days after the effective date of the transfer to your new servicer. You do not need to stop payment on checks sent to Rushmore during this 60-day period, as we will forward these payments to the new servicer.
Recent Loan Transfer
I sent my payment to my previous servicer. Will my payment be forwarded?
Yes. Your previous servicer will forward any payment they receive to Rushmore for up to sixty (60) days after your loan is transferred, and we will credit it to your loan. After this 60-day period, this service may no longer be provided and any payment sent to your prior servicer may be returned to you.
Do any terms of my loan change when my loan transfers?
Generally, the terms of your loan will not change as a result of a transfer of servicing. Rushmore will honor the terms of your loan that were in place with your prior servicer, including any existing repayment plan or loan modification to which you agreed with your prior servicer.
If you need further assistance, call Customer Care at 888.504.6700, Monday – Friday 8:00 a.m. – 4:00 p.m. CT.