Question 1

What do I do if my loan has already been paid off but I just received another bill?

Stan Shinn · Accepted Answer

If you have received another bill, please call Customer Care toll-free at 888-504-6700 Monday – Friday 8:00AM – 6:00PM CT to verify that your loan has been completely paid. If so, you may disregard this bill.

Question 2

What do I do if my loan has already been paid off but I just received another bill?

Stan Shinn · Accepted Answer

If you have received another bill, please call Customer Care toll-free at 888-504-6700 Monday – Friday 8:00AM – 6:00PM CT to verify that your loan has been completely paid. If so, you may disregard this bill.