Recent Loan Transfer Details
Generally, the terms of your loan will not change as a result of a transfer of servicing. Rushmore will honor the terms of your loan that were in place with your prior servicer, including any existing repayment plan or loan modification to which you agreed with your prior servicer. Contact Customer Care toll-free at 888-504-6700 Monday – Friday 8:00AM – 6:00PM CST if you have questions.
If your loan is owned by Fannie Mae or Freddie Mac, you may reach customer service for your loan by calling, toll-free, (888) 616-5400, Monday – Friday 8:00AM – 6:00PM CST.
It is possible that in the future, your loan may be transferred to another servicer. That decision will be made by the owner of your loan. If the servicing of your loan is transferred again, you will receive written notification.
To find out if your automatic monthly payment will transfer to Rushmore, please check the transfer notice that was sent by your prior servicer. The notice will indicate if your automatic payment will be transferred.
Automatic Payment Not Transferring:
If your automatic monthly payments are not transferring to Rushmore, once you have your new loan number, you can setup automatic payment online once you sign in.
Automatic Payment Transferring:
If your automatic monthly payment is transferred to Rushmore by your prior servicer please be aware your automatic monthly payment cannot be modified online. If you need to modify your automatic payment, simply give us a call toll-free at 888-504-6700 Monday – Friday 8:00AM – 6:00PM CST and we can make those changes over the phone.
Yes. Your previous servicer will forward any payment they receive to Rushmore within sixty (60) days after your loan is transferred, and we will credit it to your loan. After the sixty (60) days, this service may no longer be provided and any payment sent to your prior servicer may be returned to you.
If my loan was transferred from Rushmore and I send my payment to you, will my payment be forwarded to my new servicer?
Yes. If your loan was transferred from Rushmore, Rushmore will forward any payments received within sixty (60) days after the effective date of the transfer to your new servicer. After the sixty (60) days, this service may no longer be provided and any payment received by Rushmore may be returned to you.
While your prior servicer will notify your insurance carrier of the transfer, it is highly recommended that you confirm your carrier has been properly notified. In the event they did not receive notification, please ask your insurance carrier to change the mortgagee clause to: Rushmore Loan Management Services LLC, its successors and/or assigns ATIMA PO Box 692409 San Antonio, TX 78269-2409 Note: Please make sure your Rushmore loan number is included on any insurance documents sent to Rushmore.
Year End Taxes
Rushmore is required to mail the annual year-end statement to you by January 31st of each year.
If you lost your 1098 interest statement, or need an additional copy at a later date, you may access it on our web site on the “Year End Statement” tab. You may also call Customer Care toll-free at 888-504-6700 Monday – Friday 8:00AM – 6:00PM CST.
There are multiple property owners on the loan, but you have only reported the interest under one Social Security number. Why did you not report under both Social Security numbers?
Rushmore reports interest under the primary mortgagor’s Social Security number. Rushmore does not determine how the interest is claimed on your tax return. You should seek assistance from a tax professional to ensure you are claiming the correct amount. Rushmore is not a law firm or tax advisor, and does not provide tax advice.
The 1098 year-end statement I received was reported in my ex-spouse’s name and Social Security number. Can you correct it to reflect my name and Social Security number?
Rushmore reports interest under the primary mortgagor’s Social Security number. Rushmore does not determine how the interest is claimed on your tax return. Any legal documents you have should reflect who has the right to claim the interest paid. You should seek assistance from a tax professional to ensure you are claiming the correct amount. Rushmore is not a law firm or tax advisor, and does not provide tax advice.