We’re Here For You
Our thoughts are with those affected by the COVID-19 pandemic and we are responding proactively to help impacted customers. We know that you may have questions about your mortgage and want to help you understand the options available to you during the pandemic. We continue to monitor the situation and will keep you updated as conditions continue to change and new information is available.
To help provide you with peace of mind during these unprecedented times, Rushmore is taking numerous steps. If you notified Rushmore that you have been impacted by COVID-19 and Rushmore has placed you on a forbearance plan, your loan will be reported to the credit bureaus as current during your forbearance period.
Get Assistance
If you have been financially impacted by COVID-19 and need help making your mortgage payment, visit our COVID-19 assistance area for current information on how to apply for payment assistance or update your assistance status if your current forbearance period is ending soon.
For additional information on forbearance plans, who qualifies, and how a forbearance plan may impact you, please visit the Consumer Financial Protection Bureau (CFPB) website Mortgage and Housing Assistance page or view this short video to learn more from the CFPB.
In addition, many state regulatory authorities maintain lists of non-profit homeownership counseling agencies available to customers in that state.
Visit our State specific Homeowner Assistance Resources page for more information.
Stay Connected & Informed
Our current Call Center hours are 8AM to 6PM Central, Monday through Friday. At this time, we’re experiencing high call volumes, which may result in extended hold times.
We apologize for the inconvenience and encourage you to use our online self-service options or automated telephone system at 888.504.6700. To ensure that you receive ongoing informational updates, after logging in to your account, please verify both your email address and phone number.
You can log into MyRushmoreLoan.com or search on “My Rushmore Loan” in the Apple App Store or Google Play to find our app. You need to register a new account if you are a first time user.
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Beware of Scams
In challenging times like this, criminals often take advantage of consumers and falsely represent themselves as companies, charities or government agencies. Be aware that these criminals are seeking your personal information through emails, text messages, or phone calls. Rushmore representatives will never ask you for your account username or password.
Puerto Rico Customers
Rushmore (RLMS) is undertaking measures to prevent the spread of the COVID-19 virus. The security of our customers and employees is our top priority. In compliance with the Executive Order 2020-29, issued by the Government of Puerto Rico, our office will remain closed until the Executive Order is lifted. For mortgage payments, we ask our Customers to use any of the payment alternatives enumerated on our website www.rushmorelm.com or to visit First Bank branches to make their corresponding payments.
Oregon Customers
Notice of Accommodations
The State of Oregon has enacted a new law, referred to for the purposes of this letter as “HB-4204” that potentially impacts your loan.
During the Emergency Period, which is defined as March 8, 2020, to December 31, 2020, unless further extended by the Governor, HB 4204 prevents certain lenders with loans secured by liens on commercial and residential real property or loans secured by personal property if that property is used as a residence in the State of Oregon from declaring a borrower in default for failing to make a regular payment (or paying any other amount due to the lender under the loan) if the borrower notifies the lender that the borrower will not be able to make the payment and attests that it is because of a loss of income due to the COVID-19 pandemic. If properly notified, the lender must (1) defer from collecting the payment, and (2) permit the borrower to pay the missed payment on the loans maturity.
A borrower need not provide notice to the lender more than once during the Emergency Period, and the lender cannot charge any late fees, attorney fees, or default interest as a result of the deferred payments. HB 4204 does not relieve a borrower of the obligation to pay the full amount of the loan; it only defers payments during the Emergency Period. To take advantage of the payment deferral, you must notify the lender in writing or verbally that the payment or payments cannot be made because of a loss of income due to the COVID-19 pandemic.
A deferred account means the lender has agreed that you can delay payment for a certain amount of time. If the payments are deferred, your credit report may show that the loan is in forbearance or in a deferred payment plan. This information may be used in calculating your credit score.
HB 4204 also prohibits all foreclosures during the Emergency Period. HB 4204 does not apply to any judgments of foreclosure and sale, writs of execution, or notices of a trustees sale that were issued before the Emergency Period began. For all foreclosures that were pending on March 8, 2020, HB 4204 freezes the proceedings until the end of the Emergency Period, and tolls all applicable statutes of limitation. Foreclosures that were pending on March 8, 2020, can resume on January 1, 2021, unless the Governor extends the Emergency Period.
The accommodations provided under HB 4204 end 90 days after the expiration of the Emergency Period.