We’re Here For You
Our thoughts are with those affected by the COVID-19 pandemic and we are responding proactively to help you. We know that you may have questions about your mortgage. We want to help you understand the options available to you and will keep you updated as conditions continue to change and new information is available.
To help provide peace of mind during these unprecedented times, Rushmore is taking numerous steps. If you notified Rushmore that you have been impacted by COVID-19 and Rushmore has placed you on a forbearance plan, your loan will be reported to the credit bureaus as current during your forbearance period.
If you have been financially impacted by COVID-19 and need help making your mortgage payment, visit our COVID-19 assistance area for current information on how to apply for payment assistance or update your assistance status if your current forbearance period is ending soon.
For additional information on forbearance plans, who qualifies, and how a forbearance plan may impact you, please visit the Consumer Financial Protection Bureau website to view a short video.
Stay Connected & Informed
Our current Call Center hours are 8AM to 6PM CST Monday through Friday. At this time, we’re experiencing high call volumes, which may result in extended hold times. We apologize for the inconvenience and encourage you to use our online self-service options or automated telephone system at 888.504.6700. To ensure that you receive ongoing informational updates, when you login to your account, please verify both your email address and phone number.
If you have received an email from Rushmore inviting you to use our new web site and mobile app, you can log into MyRushmoreLoan.com or search on “My Rushmore Loan” in the Apple App Store or Google Play to find our app. You need to register a new account if you are a first time user.
If you are a customer who has not received the invitation to start using the new website or you have not yet created an online account on MyRushmoreLoan.com, you can still use RushmoreLM.com to access your loan information.
Note that the two websites require a different login and password.
Beware of Scams
In challenging times like this, criminals often take advantage of consumers and falsely represent themselves as companies, charities or government agencies. Be aware that these criminals are seeking your personal information through emails, text messages, or phone calls. Rushmore representatives will never ask you for your account username or password.
Puerto Rico Customers
Rushmore (RLMS) is undertaking measures to prevent the spread of the COVID-19 virus. The security of our customers and employees is our top priority. In compliance with the Executive Order 2020-29, issued by the Government of Puerto Rico, our office will remain closed until the Executive Order is lifted. For mortgage payments, we ask our Customers to use any of the payment alternatives enumerated on our website www.rushmorelm.com or to visit First Bank branches to make their corresponding payments.