Frequently Asked Questions

On March 5, 2021, the Financial Conduct Authority (“FCA”), the British Agency that administers LIBOR, announced that all USD LIBOR rates will cease to be published after June 30, 2023.

As a result, President Biden signed into law the LIBOR Act on March 15, 2022.  This Act is intended to establish a process for transitioning all adjustable rate loans currently using a LIBOR index to a new, reliable index.  The Act also gave the Federal Reserve Board the authority to recommend a Replacement Index.

The Federal Reserve chose SOFR (Secured Overnight Financing Rate) as the Recommended Index to replace the various LIBOR rates.

No. Aside from the index, the other terms regarding ARM rate changes will not be altered.  The index will continue to adjust based on market conditions and the timelines disclosed in your note.  Your margin, rounding factor, per change and lifetime caps will remain the same.

No.  The LIBOR Act is intended to establish a standardized process for transitioning all adjustable rate loans across all servicers to a reliable index.

Rushmore will begin using the SOFR index to calculate your new rate starting July 1, 2023, for all adjustable notes and modifications.

Interest rates on ARM products are not all adjusting because of the index change.

However, if you have a HELOC which adjusts monthly, or if your ARM note or modification Change Date is July 1, 2023, then your new interest rate will be calculated using the SOFR index along with your margin.

Learn more about how  interest rate is calculated on an ARM loan in this FAQ

If your note reflects a 1 month LIBOR, your new SOFR index will be based on the 1 month SOFR.

The same logic will be applied for all LIBOR indices to be replaced with the equivalent SOFR, including the 3 month, 6 month, 12 month, and other similar indices.

SOFR is published every business day by the New York Federal Reserve for the previous business day.

You can view the latest published rate and available history for SOFR on the NewYorkFed.org website.

There are a few options: If you have already received an introductory letter from Rushmore, you can use the interim payment coupon provided.

If you have not received a letter and payment coupon from Rushmore, you can mail the payment to:

Rushmore Loan Management Services
P.O. Box 514707 Los Angeles, CA 90051-4707.

Please include your Rushmore loan number (found on your introductory email) on your check or money order.

If you already sent your payment to your prior servicer, that’s okay, as your prior servicer will forward your payment to Rushmore and the payment will be applied to your account. This could take a couple of weeks – but rest assured you will not receive a late charge as a result of this process.

To find out if your automatic monthly payment will transfer to Rushmore, please check the transfer notice that was sent by your prior servicer. The notice will indicate if your automatic payment will be transferred.

Automatic Payment Not Transferring:

If your automatic monthly payments are not transferring to Rushmore, once you have your new loan number, you can set up automatic payment online. Learn more in our Making Online Payments video.

Automatic Payment Transferring:

If your automatic monthly payment is transferred to Rushmore by your prior servicer your payments will continue to be made from the bank account you set up. If you would like to modify your automatic payment or set up an alert notification for when the payment is made, visit MyRushmoreLoan.com. Learn more about automatic payments in our Making Online Payments video.

A welcome package will be mailed to your address within 15 days of your transfer date. This package will include your new Rushmore Loan number and important information regarding your account. Also included is information regarding website access, automatic payment set-up and other helpful tools to manage your account. If you need further assistance, call Customer Care at 888.504.6700, Monday – Friday 8:00 a.m. – 6:00 p.m. CT.

Generally, the terms of your loan will not change as a result of a transfer of servicing. Rushmore will honor the terms of your loan that were in place with your prior servicer, including any existing repayment plan or loan modification to which you agreed with your prior servicer.

If you need further assistance, call Customer Care at 888.504.6700, Monday – Friday 8:00 a.m. – 6:00 p.m. CT.

Yes. Your previous servicer will forward any payment they receive to Rushmore for up to sixty (60) days after your loan is transferred, and we will credit it to your loan. After this 60-day period, this service may no longer be provided and any payment sent to your prior servicer may be returned to you.

Yes. If your loan was transferred, Rushmore will forward any payments received for up to sixty (60) days after the effective date of the transfer to your new servicer. You do not need to stop payment on checks sent to Rushmore during this 60-day period, as we will forward these payments to the new servicer.

While your prior servicer will notify your insurance carrier of the transfer, it is highly recommended that you confirm your carrier has been properly notified. In the event they did not receive notification, please ask your insurance carrier to change the mortgagee clause to:

Rushmore Loan Management Services LLC, its successors and/or assigns ATIMA P.O. Box 692409 San Antonio, TX 78269- 2409

Note: Please make sure your Rushmore loan number is included on any insurance documents sent to Rushmore.

You can also update your Rushmore account online by providing your current insurance information at www.imcovered.com/rushmorelm.

It is possible that in the future, your loan may be transferred to another servicer. That decision will be made by the owner of your loan. If the servicing of your loan is transferred again, you will receive written notification.

If you have your monthly mortgage payment set up to be paid through an online bill payment service with your bank, please take a few minutes to update Rushmore as your payee. Our payment address is Rushmore Loan Management Services at P.O. Box 514707 Los Angeles, CA 90051-4707. Also, please make sure to update the memo line with the new Rushmore account number that will be included in your welcome email and letter package.

The most important information to know is the Transfer Date, or day that your loan is transferred to Rushmore’s servicing system. The letter you received from your prior mortgage servicer includes this date. If you did not receive a letter but have been contacted by Rushmore about a servicing transfer, you should contact your prior servicer to get the transfer date.

You will also receive an introductory email (based on the email provided from your prior servicer) from Rushmore before we send you a mailed letter on or just before your transfer date with information including your loan number and transfer date as well as a payment coupon.

For 7 days following your transfer date, your loan information is being reviewed and verified. Once the verification is complete, your loan will be fully accessible through our automated loan information line and on our web-site at www.myrushmoreloan.com.

In the interim, if you have other questions these FAQs will help you understand the transfer timeline and options for making your next mortgage payment.

We mail most Form 1098s with the January billing statement. Certain loans requiring special handling, HELOCs, and loans on Puerto Rico properties will receive their 1098 or other mortgage interest statement type in a separate mailing. If you are enrolled in paperless delivery, you may be able to get your Form 1098 online through the My Rushmore Loan website or mobile earlier in January otherwise Rushmore is required to mail Form 1098 – by January 31 of each year.

If you lost your Form 1098 or need an additional copy at a later date, you may access it in the “Year End Statements” tab in the Documents section of the My Rushmore Loan website or mobile app.

The IRS requires us to report mortgage interest received from the “Payer of Record” on a loan. We report it in the name and Social Security number of the first person listed on the billing statement, who is also known as the primary borrower. Rushmore does not determine how the interest is claimed on your tax return. You should seek assistance from a tax professional to ensure you are claiming the correct amount. Rushmore is not a law firm or tax advisor, and does not provide tax advice.

Rushmore reports interest under the primary mortgagor’s Social Security number. Rushmore does not determine how the interest is claimed on your tax return. Any legal documents you have should reflect who has the right to claim the interest paid. You should seek assistance from a tax professional to ensure you are claiming the correct amount. Rushmore is not a law firm or tax advisor, and does not provide tax advice.

Certain loans requiring special handling — home equity lines of credit and loans on Puerto Rico properties — will receive their 1098 or other mortgage interest statement type in a separate mailing. Rushmore is required to mail the Form 1098 by January 31st of each year.

Not all customers receive Form 1099-INT. If you have an escrow account, depending on the state of your property, the type of account you have, and how much interest was earned, we may provide an interest earned statement. This is IRS Form 1099-INT.

We mail Form 1099-INT separately from January billing statements. Rushmore is required to mail Form 1099-INT by January 31 of each year.

Rushmore’s Tax ID Number is: 26-3416474

If you refinanced your mortgage or if your loan servicing transferred during the year, only the amount of real estate taxes paid by Rushmore will be shown. You can expect a separate statement with any real estate taxes paid by the other servicer. The IRS does not require us to report this information on your Form 1098, but we provide this information for your convenience.

Please be aware that what Rushmore sends you may not be your total information. If your loan transferred to Rushmore or from Rushmore during the year, you should receive year-end tax statements from Rushmore and your other servicer.

Similarly, if you refinanced your loan during the previous year, you will receive one statement for each loan number.

The amount of interest you pay may change from year to year, usually because of a change in your interest rate or in the number of payments we received from you during the calendar year.

The IRS does not require us to report real estate taxes paid by you on Form 1098. To determine if the real estate taxes you paid are deductible, we suggest you contact your tax/financial advisor or the IRS at 1-800-829-1040 or IRS.gov.

The IRS only requires us to send you this form when we cancel $600 or more of your principal balance debt in a calendar year.

We’re required to send you this form only when miscellaneous income totals $600 or more during a calendar year.

We can’t provide tax advice. We suggest you contact your tax/financial advisor or the IRS at 1-800-829-1040 or IRS.gov.

We can’t provide tax advice. We suggest you contact your tax/financial advisor or the IRS at 1-800-829-1040 or IRS.gov.

Yes. You can order checks for your Home Equity Line-of-Credit account in sets of 25 for a fee.

Yes. You can access your Home Equity Line-of-Credit (HELOC) account on either MyRushmoreLoan.com or the My Rushmore Loan mobile app 24/7. Once registered for access to your HELOC you’ll be able see your loan/line information and manage some options such as one time and recurring payments and e-statements.

Electronic check transactions will no longer be supported, but you can use the convenience checks to write a check and deposit into your checking account.

Your payment amount and due date is on your monthly billing statement and can also be accessed through the My Rushmore Loan website or app. Go to MyRushmoreLoan.com to log in or register for access. To get the My Rushmore Loan mobile app visit the Apple App Store or Google Play Store on your smartphone.

If you have an adjustable rate mortgage, your loan payment may increase (or decrease) as the interest rate changes at each change date, as specified in your Mortgage Note. To verify the current rate of interest on your loan, please review your monthly billing statement. Or, you may refer to the Adjustable Rate Mortgage Change Notification you received in the mail. See Adjustable Rate Information FAQs below for more information. Your monthly payment may also increase if the amount you are required to pay into your escrow account increases. See Escrow Information FAQs below for more information.

Please call Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. – 6:00 p.m. CT. We’ll help you determine if you owe additional funds and provide payment options, including over the phone with an agent or online for no added cost.

Rushmore provides the convenience of making your monthly loan payment directly from your bank. You can make a free one-time payment or set up free recurring payments. Go to MyRushmoreLoan.com online or mobile app and click the “Make A Payment” or “Schedule Recurring Payments” buttons from the main Loan Details page then follow the instructions that appear on the screen.

Learn more in our Making Online Payments video.

Rushmore accepts payments by mail, accompanied by your billing coupon. Please note that payments received after 3 pm daily, and all payments received on weekends or holidays, will be processed the next business day. Payments are effective as of the date they are received.

Payments By Mail
You may send payments to: Rushmore Loan Management Services LLC, PO Box 514707, Los Angeles, CA 90051-4707.

Overnight Payments
You may send payments to: Rushmore Loan Management Services LLC, 15480 Laguna Canyon Road, Suite 100, Irvine, CA 92618.

Yes. Please call our toll-free Automated Loan Information Hotline by dialing 888-504-6700. The system will prompt you to enter your account number and the last four digits of your Social Security number for verification purposes. Upon verification, you will be offered various menu prompts including but not limited to: the ability to access information regarding your account, make payments via phone, and/or speak with a live representative to update your account information. You may make an automated payment by phone or with a live agent for no fee.

No, you can’t pay your mortgage with a credit card. However, you can make a free one-time payment or set up free recurring payments from your bank. Go to MyRushmoreLoan.com online or mobile app and click the “Make A Payment” or “Schedule Recurring Payments” buttons from the main Loan Details page then follow the instructions that appear on the screen. Learn more in our Making Online Payments video.

We will attempt two times to obtain payment. If at any time, you anticipate having difficulty making a payment, please contact Customer Care, toll-free, at 888-504-6700 Monday – Friday 8:00AM – 6:00PM CT.

To Update or Cancel Online:

You can update or cancel your automatic payment online or mobile app by signing into your account and clicking “Manage Payments”.

To Update or Cancel by Phone:

To update or cancel automatic payments by phone please call Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. – 6:00 p.m. CT.

This is the period after the payment due date during which you can make your payment without being assessed a late fee. Your billing statement lists the date after which your payment is considered late under the Amount Due listed at the top right of your statement. Your mortgage note will also contain information regarding the grace period.

Yes. You have until the first business day thereafter to make a payment before late fees are assessed.

Payments are processed within 24 hours of receipt. To verify a payment was received, go online or call our Automated Loan Information Hotline toll-free, at 888.504.6700. The system will prompt you to enter your account number and the last four digits of your Social Security number. Then, you will be offered various menu options, including the ability to access information regarding your account, make payments via phone, and update your account information. To view payment information online or mobile app, log into your account and click “Payment History”.

Yes, you can make additional payments at any time if your payment has already been made for the current month. Additional principal payments help reduce the overall term of your mortgage. Depending on the terms of your mortgage, you may be required to pay a prepayment penalty if you pay a certain percentage of your balance, or if you pay off the loan in full. See your mortgage note for more details about your specific prepayment terms.

This information will be in your Promissory Note and/or Prepayment Penalty Rider.

A Loan Assumption occurs when a purchaser of a property assumes the existing mortgage loan debt of the original customer (who is now “selling” the home and loan debt to the new buyer). Loan assumptions must be approved by the lender.

If you have a scheduled payment due before you set up your recurring payment process, you can mail a payment to: Rushmore Loan Management Services at P.O. Box 514707 Los Angeles, CA 90051-4707. Please include your Rushmore loan number on the payment. If you were recently transferred to Rushmore and do not yet have your Rushmore loan number, please include your prior servicer’s loan number on your check or money order.

Setup online or mobile app:

Our online one-time or recurring payment options are easy to set up, convenient to use, and free. Learn more in our Making Online Payments video.

Setup by phone:

To make or setup up automatic payments by phone please call Customer Care at 888.504.6700 Monday– Friday 8:00 a.m. – 6:00 p.m. CT.

Please note: Some loans that transfer to Rushmore automatically carry over the existing automatic payment from the prior servicer, therefore no action is required. See your transfer notice from your prior servicer for more details.

To request a loan payoff statement, use our online form or our automated phone system at (888) 504-6700.

If you are having difficulty with your payments, or if you anticipate having difficulty in the near future, please contact our Home Retention Counselors immediately at 888.504.7300. Even if you feel you do not have any resources or ability to pay your loan, our Counselors may have options to discuss with you.

Please visit our Mortgage Assistance webpage to learn more about all options available and how to apply for assistance.

Typically, you would be assessed a late fee and late payments may have a negative effect on your credit rating as Rushmore is obligated to report late payments to credit bureaus every month. If you anticipate having difficulty, please contact our Home Retention Counselors immediately at 888.504.7300.

Please visit our Mortgage Assistance webpage to learn more about all options available and how to apply for assistance.

Yes. In most cases, the grace period is stated in your promissory note. Loan payments received within the grace period will not incur charges. If your due date falls on a weekend or holiday, your grace period will not start until the next business day. Your billing statement lists the date after which your payment is considered late under the Amount Due listed at the top right of your statement.

If a payment is not received by your due date or within the applicable grace period, you will be assessed a late fee. This late fee will be posted to your account one day after the end of your grace period. Late charges vary according to the terms of the loan and applicable law in the state where your property is located, as well as and based on the type of mortgage loan that you have.

Generally, no. But if you anticipate that you may have a problem making your full monthly payment, please contact our Home Retention Counselors immediately at 888.504.7300 for assistance and to discuss options available to you.

Please visit our Mortgage Assistance webpage to learn more about all options available and how to apply for assistance.

Rushmore reports to the main credit bureaus every month, so even one late payment can affect your credit report. When payments are made on time, this monthly reporting helps you build a positive credit history.

You need to make all your past-due payments, as well as pay any fees and interest charged as a result of late payments. To find out exactly how much you owe, or to make payment arrangements call our Collections Department at 888-504-7200. If you are unable to bring your loan current through a repayment plan, call our Home Retention Counselors at the same number for assistance and to discuss options available to you.

Please visit our Mortgage Assistance webpage to learn more about all options available and how to apply for assistance.

Yes. Your next billing statement will note the fees due as a result of a late payment, and it will add those fees into your next payment amount.

If you have an escrow account, Rushmore will continue to pay taxes and insurance to protect the property. However, just as with your mortgage, you would still owe this money, it will be included in your total amount due.

No. If you have an Escrow account for taxes, you do not need to forward a copy of your tax bill to Rushmore as we contact property tax assessment offices directly to obtain annual tax information on your behalf. There are specific tax agencies that require a homeowner authorization form be signed by the customer. If any authorization is needed, Rushmore will send you a written request.

If you do not have an Escrow account for taxes, it is your responsibility to pay your property tax bill directly. You do not need to send a copy of your tax bill to Rushmore.

If you have an Escrow account for taxes, you do not need to forward a copy of your tax bill to Rushmore as we contact property tax assessment offices directly to obtain annual tax information on your behalf. There are specific tax agencies that require a homeowner authorization form be signed by the customer. If any authorization is needed, Rushmore will send you a written request.

If you do not have an Escrow account for taxes, it is your responsibility to pay your property tax bill directly. You do not need to send a copy of your tax bill to Rushmore.

Tax payment information is included on your billing statement for the month after it was paid. Tax payments made will be shown in the Transaction Activity section.

Tax payment information is also available through the My Rushmore Loan website or mobile app.

In addition, each year you will receive an Escrow Analysis Statement which details monies collected, disbursements made, and anticipated disbursements for the coming year.

Learn more in our My Escrow Analysis Statement video.

When Rushmore receives information from the taxing authority that your taxes are past due on a non-escrowed loan, we send a letter requesting proof of payment. Proof of payment must be in the form of a canceled check or tax payment receipt that includes the amount paid and tax identification number. If you have already paid your taxes, please send in the proof of payment, with the loan number written on it, in one of the following three ways:

Mail to: Rushmore Loan Management Services LLC P.O. Box 9203, Coppell, TX 75019

Email to: paymentproof.dfw.tx@corelogic.com

Fax to: 817-826-1258

Please contact Customer Care toll-free at 1-844-323-3780 8AM to 6PM CT Monday through Friday or you can send it to P.O. Box 9214, Coppell, TX 75019.

Make sure your policy shows the following Loss Payee (Mortgagee Clause):
Rushmore Loan Management Services LLC,
ISAOA ATIMA
P.O. Box 692409, San Antonio, TX 78269-2409.

Mail the insurance documents to:
P.O. Box 692409, San Antonio, TX 78269-2409.

Note: Please make sure your Rushmore loan number is included on any insurance documents sent to Rushmore.

You can also update your Rushmore account online by providing your current insurance information at www.imcovered.com/rushmorelm.

Your basic insurance coverage must be equal to the lesser of the outstanding loan balance, the replacement value of the structure or the maximum amount allowed by law in the state where your property is located.

You are required to obtain and maintain a fire (hazard) policy. If the home is non-owner occupied, this type of policy may also be referred to as a landlord’s or commercial policy. If your fire (hazard) policy specifically excludes windstorm damage, you are required to obtain a separate windstorm damage policy.

If your property is in Puerto Rico, you are required to obtain and maintain earthquake insurance. Although earthquake insurance is not required outside of Puerto Rico, you may want to consider obtaining this coverage in some locations.

If any structure is located in a Special Flood Hazard Area as identified by FEMA, you are also required to obtain and maintain flood insurance. If the home is a condominium or town home, please check with your homeowners association to verify what type of coverage the association’s policy provides.

Condominium owners are also required to have insurance, learn more in this Condominium insurance requirements video.

Condominium owners should provide two insurance documents to Rushmore:

1. Condo Master policies – Normally this insurance is maintained by the Condo association and Rushmore needs the copy of the policy to update the insurance information.
2. HO6 (also known as Walls-In coverage policy) — In most cases the Condo Master policies didn’t include your personal items or items within the walls.  If Walls-in coverages are not included within the Condo Master policy, you need to obtain a separate HO6/Walls in Coverage policy and provide the details to Rushmore.  You can decide on the coverage amount – but a policy is a requirement.

If your property has been damaged, we’re committed to helping you navigate the recovery process. Learn more about disaster assistance and the insurance claims process on our Insurance Claims and Disaster Assistance page.

An ILD refers to a process and insurance payment(s), typically in the form of a check, issued jointly to a homeowner and a mortgage servicer to fund repairs to property damage after a natural disaster such as a hurricane or fire.

At Rushmore, all claims are assigned an Insurance Loss Draft ID (ILD ID), which is unique to your claim and means that your security is protected because you will not have to provide a third party with your loan number. Providing the ILD ID to your contractors, adjusters and other third parties ensures the documents they provide are easily identified and attached to your file.

To learn more about ILD, view an information video, read additional FAQs, and access claims management tools and funds release guidelines, visit www.losstrak.com/rushmore.

We are listed as a loss payee on the insurance policy and included on the check because we hold an interest in the property as your mortgage servicer. If your home or property is damaged, the claim check is issued payable to both you and your mortgage servicer. This protects your interest as well as ours in the restoration of your home.

Escrow payment amounts may increase if there is a shortage of funds in your escrow account. Some of the most common reasons for escrow shortages are: 1) An increase in the amount of your annual property taxes; 2) An increase in your annual insurance premium; or 3) the actual tax or insurance payment from escrow differs from the original estimate.

If you have questions about an increase in your property taxes or homeowner’s insurance premiums, please contact your local taxing authority or insurance agent, respectively. They are the best source of information to explain changes in your bill.

In addition, each year you will receive an Escrow Analysis Statement which details monies collected, disbursements made, and anticipated disbursements for the coming year.

Learn more in our My Escrow Analysis Statement video

An escrow account is a special account dedicated to covering the costs for:

• Real estate taxes
• Homeowner’s (hazard) insurance
• Mortgage insurance, if applicable
• Catastrophe (wind) insurance, if required
• Flood insurance, if required

While escrow accounts generally include escrows for both taxes and insurance, in some cases, escrow accounts only cover property taxes or insurance. If you have an escrowed loan, part of your monthly loan payment is put into your escrow account. During the year, Rushmore takes payments from the escrow account to pay your current taxes and, if applicable, your homeowner’s insurance premiums as they become due and payable.

Learn more in our What is Escrow? video.

You can begin the process of setting up an escrow account by completing and submitting our Escrow Authorization form.

If you need further assistance or to learn more about setting up an escrow account please call Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. – 6:00 p.m. CT.

The amount applied to your escrow account each month is determined by the amount needed to pay your taxes and/or insurance on an annual basis. This amount will change only when the amount needed to pay these items either increases or decreases, or the scheduled payment for the last year has not been met.

You can find the amount of your escrow payment listed on your monthly billing statement or via online or mobile app by logging into your account and clicking the “Escrow” tab.

Learn more in our What is Escrow? video.

You can view your escrow account balance online or in our mobile app by logging into your account and clicking the “Escrow” tab or contact Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. – 6:00 p.m. CT.

Escrow payment amounts made each month and totals year- to-date are listed on your billing statement and also available via online or mobile app by logging into your account and clicking the “Escrow” tab.

Also, you will receive a very detailed annual escrow analysis statement that will show, among other items, moneys collected, disbursements made and anticipated disbursements for the coming year.

Learn more in our My Escrow Statement video.

If your escrow account balance is less than the required amount needed at the time of your analysis, it may have a projected shortage. Your escrow shortage is automatically spread over a minimum 12-month period and included in your monthly payment. You do, however, have the option to pay the shortage in full. If you choose to pay the escrow shortage, your monthly mortgage payment will be adjusted to reflect the payment. When remitting the payment, be sure to indicate that the purpose is to pay the shortage, to ensure it is applied correctly. If you believe the shortage amount is incorrect please compare the anticipated escrow disbursement amounts for those items escrowed according to your statement with your annual tax bill and/or insurance renewal to ensure the amounts are correct.

Learn more in our My Escrow Analysis Statement video.

If your loan is current and your Escrow account has an overage of $25.00 or greater, you will receive a check attached to the annual analysis statement. Surpluses under $25.00 will be retained in the escrow account and used to reduce your escrow payments for the coming year.

A copy of your Escrow Analysis Statement is available online or in our mobile app in the Documents tab. You can also navigate to your Escrow Analysis Statement from the Escrow tab.

If you are unable to use our website or mobile app please contact Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. – 6:00 p.m. CT.

Supplemental bills are your responsibility, and Rushmore is not able to provide you funds out of your escrow account for this purpose. You will be responsible for making any payment that is listed on the Supplemental Tax Bill separate and apart from funds in your escrow account. Supplemental bills should only occur one time after a change of ownership takes place.

If you have an Escrow account for taxes, you do not need to forward a copy of your tax bill to Rushmore as we contact property tax assessment offices directly to obtain annual tax information on your behalf.

There are specific tax agencies that require a homeowner authorization form be signed by the customer. If any authorization is needed, Rushmore will send you a written request.

If you do not have an Escrow account for taxes, it is your responsibility to pay your property tax bill directly. You do not need to send a copy of your tax bill to Rushmore.

An escrow cushion is allowed by federal and most state laws and acts as an additional safeguard to cover unanticipated disbursements or disbursements made before all of your payment have been made into your escrow account. The maximum allowable cushion is equal to two monthly escrow deposits unless otherwise required by state law.

There is no fee required to establish an escrow account with Rushmore, but a deposit for the purpose of creating an initial balance in your escrow account is required. Over the first 12 months that your escrow account is active, Rushmore will collect a deposit in 12 equal payments. This amount is in addition to what is collected to pay all installments of taxes and/or insurance premiums to be paid from your escrow account.

Yes, there is an option to make an escrow shortage payment in a lump sum online or via the phone with an agent based on your type of loan.

Use the one-time payment option online or on our mobile app and click the “Additional Escrow” button and follow the instructions on screen. You can also pay by phone with a live agent by contacting Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. – 6:00 p.m. CT. Both options are provided at no charge.

Mortgage Insurance (MI) lowers a lender’s risk when making a home loan. In most cases, if you pay at least 20% down on your home, you’re not required to carry MI. And when you are required to carry it, you may be eligible to request cancelling it when you’ve reached 20% equity in the home.

Depending on the type of loan you have, you’ll pay for mortgage insurance in different ways. It can either be private mortgage insurance (known as PMI) or FHA mortgage insurance premiums (known as MIP).

Private Mortgage Insurance (PMI) is extra insurance that a lender requires a borrower to pay if the borrower puts less than 20% of the home’s value in a down payment at loan origination.

Based on the original information in your loan agreement, we’ll project the date when your LTV ratio will hit 78%. And we’ll plan to cancel your PMI on that date.

Note that this projected date for automatic cancellation is fixed and can’t be moved up. However, if you believe your loan qualifies for PMI cancellation before the projected date, you can submit a cancellation request.

You need at least 20% equity in your home to request cancellation, and some other conditions may apply. Here are the main ones:

• Your loan must be current.
• In the last twelve months, you can’t have been more than thirty days late on any payment.
• In the last twenty-four months, you can’t have been more than sixty days late on any payment.
• We may need to order a professional appraisal of your property to verify its current value. The appraisal needs to happen within ninety days of your PMI cancellation request.

To discuss your specific requirements for requesting PMI cancellation, please contact Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. – 6:00 p.m. CT

FHA loans require Mortgage Insurance Premiums (MIP) and typically involve two payments, an upfront premium and an additional annual payment.

The amount of MIP you pay for both depends on the size of your loan. Your annual MIP is divided up and included as part of your monthly mortgage payment.

Removing MIP is dependent on a couple of factors, one is loan-to-value and the other when your FHA loan was first originated.

If your FHA case number was assigned after June 13, 2013 there are no early termination options. The mortgage insurance will be required on the loan for 11 years or life of loan depending on the original loan to value at time of closing.

If your FHA case number was assigned between January 1, 2001 and June 12, 2013, please call Customer Care at 888.504.6700 Monday – Friday 8:00 a.m. – 6:00 p.m. CT for a review so we can send you the requirements.

An interest rate cap limits the amount your interest rate can change at each adjustment. There can be two types of caps: Periodic Change caps, which limit the amount the rate may increase or decrease at each change; or Life of Loan caps, which specify the highest or lowest that your interest rate can be over the life of the loan.

Negative Amortization occurs when your monthly payments do not cover all the interest owed. The interest that is not paid in the monthly payment is added to your principal loan balance. This means that even after making many payments, you could owe more than you did at the beginning of the loan. Negative amortization can occur when an ARM has a payment cap that results in monthly payments that are not high enough to cover the interest due or when the minimum payments are set at an amount lower than the amount you owe in interest.

An adjustable rate mortgage is a loan in which the interest rate in the note can change periodically. The interest rate changes at certain defined points during the life of the loan, based on changes to an index.

The interest rates for ARMs are calculated based on an index rate plus a margin. ARM loans typically calculate the interest rate on adjustment by adding a margin to a specific published index, such as the London Interbank Offered Rate (LIBOR) Index. The value of the index changes periodically, going up or down over time. Changes to the index value may cause changes in your interest rate. The margin that will be added to that index rate is stated in your ARM note.

You will receive notification by mail approximately 210 to 240 days (7-8 months) prior to the effective date of the initial interest rate change. This notice will contain an estimate of your new interest rate and payment amount. You will also receive a notice between 60 and 120 days (2-3 months) prior to the effective date of the initial interest rate change. This notice will contain your exact interest rate. Going forward, you will receive an interest rate change notice between 60 and 120 days (2-3 months) prior to the effective date of each interest rate change throughout the life of your loan.

With most ARMs, there is an initial period when your interest rate is fixed, after which the loan interest will begin to adjust periodically. Your interest rate will be recalculated at designated “Change Dates”, which may be monthly, quarterly, yearly, or multi-year periods. The period between each rate change is called the adjustment period. If the interest rate changes, your total monthly payment generally will also change.

You can get loan information 24/7 through the My Rushmore Loan website or mobile app. Visit MyRushmoreLoan.com to register for access. Download a copy of the app from the Apple App Store or Google Play.

24/7 access to your loan information is available through our Automated Information Hotline at 888.504.6700 or you can speak to a Customer Care representative Monday – Friday 8:00 a.m. – 6:00 p.m. CT

More information and special department information is listed on our Contact Us page.

Complete and return a Third Party Authorization form. You can obtain a copy of the form in the Documents section.

To request a loan payoff statement, use our online form or our automated phone system at (888) 504-6700.

This is called a Loan Assumption, which occurs when a purchaser of a property assumes the existing mortgage loan debt of the original customer (who is now “selling” the home and loan debt to the new buyer). This may or may not be allowed depending on the owner of the loan (which is either a private investor or government agency) and you’ll need to check with and get the approval of the lender.

Request a copy with the county recorder’s office where the property is located.

Once confirmed as a Successor in Interest, Rushmore can provide limited information on the loan status.

It depends on the type of loan you transferred. Please refer to the “Who to Contact for Assistance” section of the Successor In Interest page for specific contact information, details, and options for the type of loan on the property.

Not exactly. You can still be an owner of a property and not liable for making payments. However, the loan can go into default. If no payments are made on the loan, its default status could affect your ownership of the property.

If the property is part of a deceased person’s estate, a trustee or a fiduciary of that estate may also have the right to receive loan information on the property.

Rushmore will send you communications and provide information on the status of the property’s loan.

Legible photocopies of documents are fine.

Yes, you will need to provide your personal identification, plus any required documentation demonstrating the property transfer.

Check the list below. You may qualify as a Successor in Interest to a property if the property was transferred to you through any of the following situations:

• Due to death of a joint tenant or tenant by the entirety
• From a relative due to death of the borrower
• From a spouse or child of the borrower
• From a divorce decree, legal separation agreement, or settlement agreement by the spouse of the borrower
• Through a living trust

A “Successor in Interest” is someone who has received an ownership interest in a property, even if they are not obligated to repay the debt. In other words, individual(s) who may have inherited or had a property transferred to them with no requirement to pay for the property.

The Service Members Civil Relief Act (SCRA) provides certain legal protections and debt relief to members of the Armed Services on active duty or active military service, and their dependents. The SCRA offers many protections, including the following protections related to mortgage loans:

• While service members are on active duty, it limits the interest rate to a maximum of 6 percent for a mortgage loan obtained prior to his/her entering active duty.
• In a legal action to enforce a real estate debt, sale, foreclosure or seizure of a property cannot occur without a court order during the service member’s active military service, and for twelve months thereafter.

Members of the Armed Services who are on active duty or in active military service can receive protections, as well as their dependents. This applies to members of the following groups:

• Active duty members of the Army, Air Force, Coast Guard, Marine Corps, Navy and National Guard.
• Active service members of the commissioned corps of the National Ocean Administration or the national Public Health Services.
• All U.S. citizens serving with the armed forces of a nation with which the United States is allied in the prosecution of a war or military action.
• Their spouses and dependent children.

You will need to provide us with written notice of your active duty status, including a copy of your military orders. Please call Customer Care at 888.504.6700, Monday – Friday 8:00 a.m. – 6:00 p.m. CT if you believe you may qualify for SCRA benefits.

For further information on SCRA, please visit www.militaryonesource.com for information and help with budgeting, debt reduction and credit issues.

Or you may call Military OneSource directly:

• Toll-free from within the United States: 800.342.9647
• Toll-free from outside the United States: 800.342.6477
• International Collect (through a long-distance operator): 484.530.5908

Your unit Judge Advocate and the installation Legal Assistance Officer are available to help you. To find the military legal assistance office for your branch of the armed services, visit the U.S. Armed Forces Legal Services Locator website.

Several states have laws with greater protections for service members, including members of their State Guard. Please let Rushmore know if you are an active service member experiencing financial difficulty, so that we may assist you in identifying programs that are available to you. Even if you are not entitled to protection under the SCRA or an applicable state law, Rushmore may be able to help under its own Service Members relief programs.

As a part of its mortgage servicing operations, Rushmore may have collected or received nonpublic information such as date of birth, social security number, phone number, payment information, or IP address when logging in to the Rushmore customer website. Any such information would have been provided by the account holder as part of the loan origination process or provided to us during the servicing of a mortgage loan. During the servicing of a loan, Rushmore may have incidentally received nonpublic consumer information regarding noncustomers including, but not limited to, information regarding a sales contract or inquiry.

For more information you can view Rushmore’s Privacy Policy – CCPA Addendum.

No. Rushmore does not sell information.

Rushmore is required by law, including the Gramm-Leach-Bliley Act (GLBA), to retain certain information required for Rushmore to properly and responsibly service mortgage loans. Rushmore cannot delete customer data because such data is required to be maintained to carry out our obligations of servicing loans. Rushmore does not aggregate, maintain, or collect information on noncustomers nor have any reasonable method of access and therefore there is no identifying information to be deleted in such circumstances.

To submit a request under the CCPA, please use this online request form.

Telephone requests for information are only available for current Rushmore customers. Current Rushmore customers can make a request for information by calling Customer Care at 888.504.6700, Monday – Friday 8:00 a.m. – 6:00 p.m. CT.

Rushmore Loan Management Services may provide language access services to consumers who seek to communicate in a language other than English when contacting our customer service center and speaking to a live agent.

A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs’ website, www.nyc.gov/dca.