If you’re having trouble making your monthly mortgage payment to Rushmore, we’re here to help. To start the process, it is important that we receive an accurate and complete Borrower Assistance Application. Please read the following instructions carefully to minimize processing delays.

Downloading the Borrower Assistance Package

The Customer Assistance Application Package — The Borrower Assistance Application

Download the Borrower Assistance Application. This package contains a complete set of instructions and forms you need to complete and mail or fax to Rushmore Loan Management Services. We will use the information in this package to evaluate your borrower assistance options.

Important Things to Know

All Forms (Even Non-Applicable Ones) Must Be Filled Out and Returned

It is important that you fill out the entire packet. Please write “not applicable” on any forms that you feel don’t apply to you. All forms, even those you’ve written “not applicable” on, must be returned in order for your application to be complete. Failure to fill out all forms will cause delays in processing your assistance application.

Return Your Completed Application in One of the Following Ways*

*Please do not submit your application in more than one way unless directed to do so by a Rushmore employee. Doing so may cause processing delays.

Email:	LossMitigation@RushmoreLM.Com
Fax:	949-341-2238
Mail:	Attn: Loss Mitigation Rushmore Loan Management Services, LLC 15480 Laguna Canyon road Irvine, CA 92618

Providing Letters of Explanation

If we request a letter of explanation concerning your situation:

Use a separate letter of explanation for each topic (such as a letter of explanation giving reasons you can’t supply a required document).
Include your name and loan number on each letter.
Sign each letter.

Documenting Expenses

You must provide supporting documents for any expenses you disclose. Common expenses include alimony, child support, liens, and judgments.

Forms All Borrowers Must Provide

All Borrowers must complete the forms below:

Letter of Intent

To process your Borrower Assistance Application, we need a letter describing your intentions. This letter of intent should include:

If you intend to keep or transition out of the property.
If you plan to keep your property, you must give specific details on the payment arrangement you’ve worked out with our loss mitigation department. Please state what you will be paying, and provide as much information as possible.

Financial Statements

Provide a complete, signed financial statement called “Financial Information” in the Borrower Assistant Application PDF. Each party obligated on the loan needs to fill this out, so if you have a co-borrower, they’ll need to complete this as well.

Paystubs and Bank Statements

Provide a full month of paystubs and bank statements for each person obligated on the loan. If for some reason you can’t provide this –for example, if you just started a new job and don’t have these paystubs yet– you’ll need to provide a letter of explanation stating that you just started a new job.

Other Proof of Funds

If you have other funds you are using for your mortgage payments (such as 401(K) or IRA account), please furnish documentation for these funds.

Federal Tax Return

Provide a copy of your federal tax return for the most recent calendar year.
If you are tax exempt –for example, you are on Social Security and don’t owe taxes– and didn’t file a return, please send us a letter of explanation.
If you filed for an extension on your taxes and don’t have a tax return for the most recent calendar year, send us the previous year’s tax return.

Homeowners’ Association Dues

• If you have Homeowners’ Association (HOA) Dues, please send us documentation proving the amount you have to pay to your Homeowners’ Association. If there are no HOA dues just mark this form as “Not-Applicable.”

Fixed Income

If you’re on a fixed income such as Social Security, pension, or disability, please send us a copy of your award letter you received from the Government along with a copy of your most recent bank statement, with all pages, as proof of deposits. Please highlight or circle the deposit amount on each statement.

If You Are Self-Employed

If you are self-employed, please provide:

Signed and dated tax returns, with all schedules and forms, including 1099s, K-ls, 1120s, and/or 1065s for the most recent calendar year.
A signed and dated copy of the last three months’ or most recent quarterly Profit and Loss Statement.
The last three months’ business bank statements for the same time period reflected in the Profit and Loss Statement.

Non-Borrowers

If a non-borrower, such as a child, spouse or non-relative, contributes money towards the mortgage payment and/or household expenses, you need to send us:

A signed letter from the non-borrower stating monthly contribution amount.
A letter of authorization to obtain a credit report on all contributing non-borrowers. This form is included in the packet.
The last two months’ paystubs for each contributing non-borrower.
The most recent bank statements, with all pages, for each contributing non-borrower.

Properties without Escrowed Taxes and/or Insurance

If your loan is approved for a loan modification, we will create an escrow account for taxes and insurance.

As part of your Borrower Assistance Application, we will need a copy of your property hazard insurance declaration page. You can contact your insurance agency to obtain this. If you don’t have or do not wish to get property hazard insurance, we will put insurance on your property. If this is the case, please send us a letter saying you want us to provide “forced place insurance” for your property.

Rental Properties

If you own rental properties, we will need:

A copy of all lease agreements with the renter(s).
A copy of your most recent bank statement, with all pages, to verify rental income deposits
The total amount of your mortgage payment including taxes and insurance.

Getting Help

Have questions or need help filling out the forms? Give us a call us at 888-504-7300.