Need Help Filing an Insurance Claim? We’re Here to Help.
Our hearts go out to all who are impacted by a natural disaster or suffered property damage due to other causes. In either case the Rushmore Loan Management Services team is committed to helping our customers navigate the recovery process.
Learn more about filing an insurance claim for property damage, also referred to as a “loss draft process”, and disaster assistance resources available to you below.
Steps To Take For Filing Insurance Claims
- Contact your homeowner insurance company to report the damage, determine your coverage and file a claim. If you need help filing a claim, contact Rushmore’s insurance department at 866.735.2998. If you have flood damage and have a separate flood insurance policy, contact that insurance provider as well.
- If you do not have insurance, contact our insurance department at 866.735.2998 to discuss possible options. In some scenarios, Rushmore may have acquired insurance on your behalf to protect your property.
- Register for Disaster Assistance — Especially If You Don’t Have Flood Insurance. Visit DisasterAssistance.gov or call the registration phone number at 800-621-FEMA (3362). Coverage may vary, and there may be resources available to you that are not covered under your insurance.
- Call the Rushmore Loan Management Natural Disaster Hotline at 877.380.3499 to let us know how your home has been impacted, and update your contact information and address if you have been temporarily relocated. We may be able to provide you additional assistance while you’re rebuilding your home.
- If the damage to your property caused by the natural disaster is covered, your insurance provider will assign an adjuster to come to your home and assess the property damage. The Rushmore customer service team will speak with your insurance company and work closely with you, as needed, throughout the process.
- After the adjuster submits a report on your claim, your insurance company may issue a settlement. A settlement is the money the insurance company is giving you to fix or replace your damaged property and will be issued in the form of a loss draft check (or claim check) to you. This check will likely need to be endorsed by both you and Rushmore. To discuss the loss draft process and how to get the claims check cashed to start repairs, please contact us at 866.661.9372.
- Below is the required documentation needed in order to expedite the processing of your claim with us.
— Endorsed Insurance Claim Check
— Insurance Company Adjuster’s Worksheet
— Signed Contract/Proposal with your contractor
— Contractor’s Waiver of Lien
— Contractor’s Internal Revenue W-9
— Copy of the Contractor’s License
Note: When you receive an insurance claim check, please call (877) 380-3499.
Additional information if you’re in a FEMA declared disaster area and eligible for individual assistance
As a Rushmore customer, we want to help lessen your burden and make this difficult time a little less stressful. Please call us today at (877) 380-3499 to see if you are eligible for:
- No negative reporting to credit bureaus or assessment of late fees for a period of 90 days
- Immediate suspension on foreclosures in the impacted area
- Potential Workout plans available
American Red Cross
US Small Business Administration