Contacts

Complaints and Feedback

Rushmore is dedicated to providing outstanding loan servicing and customer support. If you are experiencing an issue with any part of our service, we want to hear from you. Please submit a complaint or feedback in writing to:

Notices of Error, Requests for Information and Complaints

Rushmore Loan Management Services LLC

P.O. Box 52262 Irvine, CA 92619

Or click here to submit a complaint using our online form.

Mailing Address

Payments
Rushmore Loan Management Services LLC
P.O. Box 514707
Los Angeles, CA 90051

Payments (Puerto Rico)
Rushmore Loan Management Services LLC
P.O. Box 11907
San Juan, PR 00922

Payments (For Customers in Bankruptcy)
Rushmore Loan Management Services LLC
P.O. Box 52708
Irvine, CA 92619-2708

Overnight Payments
Rushmore Loan Management Services LLC
15480 Laguna Canyon Road, Suite 100
Irvine, CA 92618

Fire and Flood Insurance
Send all Insurance policies and bills to:
Rushmore Loan Management Services LLC
P.O. Box 692409
San Antonio, TX 78269

Property Tax Bills and Payment
For escrowed loans, send all tax bills to:
Rushmore Loan Management Services LLC
P.O. Box 9214
Coppell, TX 75019

General Correspondence
Rushmore Loan Management Services LLC
Customer Care Department
P.O. Box 55004
Irvine, CA 92619

Walk-In Payments (Puerto Rico)

Rushmore (RLMS) is undertaking measures to prevent the spread of the COVID-19 virus. The security of our customers and employees is our top priority. In compliance with the Executive Order 2020-23, issued by the Government of Puerto Rico, our office will remain closed until March 30th, 2020, opening for business on March 31st, 2020. For mortgage payments, we ask our Customers to use any of the payment alternatives enumerated on our website www.rushmorelm.com or to visit First Bank branches to make their corresponding payments.