It is possible that in the future, your loan may be transferred to another servicer. That decision will be made by the owner of your loan. If the servicing of your loan is transferred again, you will receive written notification.
Do any terms of my loan change when my loan transfers?
Generally, the terms of your loan will not change as a result of a transfer of servicing. Rushmore will honor the terms of your loan that were in place with your prior servicer, including any existing repayment plan or loan modification to which you agreed with your prior servicer.
If you need further assistance, call Customer Care at 888.504.6700, Monday – Friday 8:00 a.m. – 6:00 p.m. CT.
When will I receive my information package from Rushmore?
A welcome package will be mailed to your address within 15 days of your transfer date. This package will include your new Rushmore Loan number and important information regarding your account. Also included is information regarding website access, automatic payment set-up and other helpful tools to manage your account. If you need further assistance, call Customer Care at 888.504.6700, Monday – Friday 8:00 a.m. – 6:00 p.m. CT.