The most important information to know is the Transfer Date, or day that your loan is transferred to Rushmore’s servicing system. The letter you received from your prior mortgage servicer includes this date. If you did not receive the letter, you can contact your prior servicer to get the transfer date. You will also receive a letter from Rushmore on or just before your transfer date with information including your loan number and transfer date as well as a payment coupon. For 7 days following your transfer date, your loan information is being reviewed and verified. Once the verification is complete, your loan will be accessible through our automated loan information line and on our web-site at www.rushmorelm.com. In the interim, this helpful FAQ will help you understand the transfer timeline and options for making your next mortgage payment.