The most important information to know is the Transfer Date, or day that your loan is transferred to Rushmore’s servicing system. The letter you received from your prior mortgage servicer includes this date. If you did not receive a letter but have been contacted by Rushmore about a servicing transfer, you should contact your prior servicer to get the transfer date.
You will also receive an introductory email (based on the email provided from your prior servicer) from Rushmore before we send you a mailed letter on or just before your transfer date with information including your loan number and transfer date as well as a payment coupon.
For 7 days following your transfer date, your loan information is being reviewed and verified. Once the verification is complete, your loan will be fully accessible through our automated loan information line and on our web-site at www.myrushmoreloan.com.
In the interim, if you have other questions these FAQs will help you understand the transfer timeline and options for making your next mortgage payment.