Our first President Award recipient, Kay Ottinger, has built successful working relationships with our investors, prior servicers and Rushmore teams. As our Loan Acquisitions Coordinator, Kay receives continuous recognition from FNMA for providing outstanding service by supporting FNMA’s distressed transfers. Her exceptional transaction management experience gives her a wide scope of the industry and how other areas may be affected with acquisitions.
Kay amended the Servicing Transfer Instructions for both bulk and flow acquisitions and launched a daily loan reconciliation process to assist other coordinators with various tasks on flow acquisitions. She is a team player that cross trains other coordinators and creates improved methods for organizing and tracking acquisitions to reduce workloads.
Kay is an exceptional leader that is loyal to her team and the company and is always willing to accept new responsibilities and implement fresh ideas.
About Rushmore Loan Management Services
Rushmore Loan Management Services LLC is a residential mortgage servicer and originator with services that include special servicing and prime sub-servicing, correspondent lending, and property disposition. It is dedicated to providing outstanding service and customer support with a commitment to ethical business practices. For more information, visit www.RushmoreLM.com.
Craig Lackey, EVP, General Counsel