A welcome package will be mailed to your address within 15 days of your transfer date. This package will include your new Rushmore Loan number and important information regarding your account. Also included is information regarding website access, automatic payment set-up and other helpful tools to manage your account. If you need further assistance, call Customer Care at 888.504.6700, Monday – Friday 8:00 a.m. – 4:00 p.m. CT.
Recent Loan Transfer
What happens to the automatic payment I had with my prior servicer?
To find out if your automatic monthly payment will transfer to Rushmore, please check the transfer notice that was sent by your prior servicer. The notice will indicate if your automatic payment will be transferred.
Automatic Payment Not Transferring:
If your automatic monthly payments are not transferring to Rushmore, once you have your new loan number, you can set up automatic payment online. Learn more in our Making Online Payments video.
Automatic Payment Transferring:
If your automatic monthly payment is transferred to Rushmore by your prior servicer your payments will continue to be made from the bank account you set up. If you would like to modify your automatic payment or set up an alert notification for when the payment is made, visit MyRushmoreLoan.com. Learn more about automatic payments in our Making Online Payments video.
How and when do I make my mortgage payment to Rushmore Loan Management?
There are a few options: If you have already received an introductory letter from Rushmore, you can use the interim payment coupon provided.
If you have not received a letter and payment coupon from Rushmore, you can mail the payment to:
Rushmore Loan Management Services
P.O. Box 514707 Los Angeles, CA 90051-4707.
Please include your Rushmore loan number (found on your introductory email) on your check or money order.
If you already sent your payment to your prior servicer, that’s okay, as your prior servicer will forward your payment to Rushmore and the payment will be applied to your account. This could take a couple of weeks – but rest assured you will not receive a late charge as a result of this process.